Site Operations Manager

Overview: Site Operations Manager

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco Canada’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.

Serco Canada is the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, Serco delivers comprehensive air operations, emergency services, logistics, and engineering expertise to the Department of National Defense. We work on behalf of DND’s “no fail” mission at Goose Bay, supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies, and NORAD. 

We are now looking to expand our operations in Nova Scotia on two of the largest air force bases.  We are looking for a   “ Site Operations Manager  “  to join our team,

You will work closely with the military customer and other Serco teams to deliver quality and efficient services to DND. Serco Canada has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defense Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You Will be Responsible For:

• Plan, organize, direct and control the implementation of contracted services and operations for the client.
• Authority in line with financial approval framework, including budgeting, KPI reporting and input into annual operating and capital budgets.
• Direct subordinate Managers and employees in performance of section tasks and responsibilities.
• Ensure all deliverables and other reports are completed accurately and on time to Serco corporate and client.
• Accountable for developing, implementing, and managing to business plan and delivering the agreed outcomes.
• Accountable for selecting, developing, and managing a high-performance team of employees to achieve expected outcomes. This includes delegating appropriate deliverables to subordinate staff and direct reports and holding them accountable for delivery with formal and informal performance reviews and management tools. This includes assignment of overtime where necessary.

Business Development

• Proactively manage opportunities to organically grow and expand the business.
• Support other Serco Canada contracts and BD staff for rebids or proposal developments when requested.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.

Health & Safety, Environmental:

• Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, Serco and customer safety regulations and procedures.
• Accountable for developing and tailoring plans to drive for results in the areas of safety, compliance, service delivery and cost.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Position is based on contract award

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

• Bachelor's Degree in one of: Business, Commerce, Engineering or 15 years of experience in lieu of degree
• Minimum of ten (10) years demonstrated work experience in a Facilities Management environment. Other combinations of education and experience may be considered
• Program Management Professional certification (desired)
• MS Office (Office 365) suite of programs (desired)
• Operations experience on a military airport or base (desired)
• Contractual understanding of commercial and labour agreements
• Valid Driver’s License is required. 
• Ability to obtain and maintain Secret Level II security clearance is required. 

KNOWLEDGE and EXPERENCE

• Relevant experience in at least one FM project
• Previous managerial/supervisory experience and strong performance management experience (required)
• Financial Management (required)

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):

• Effective communication skills and ability to work cross functionally within the organization.
• Solid technical, business and project management knowledge.
• Excellent collaborative leadership and organizational skills.
• Stellar internal and external relationship building skills.
• Strong degree of integrity and judgment.
• Relevant related industry experience is essential including experience in operations, business, airfield operations, and systems.
• Able to effectively delegate authority as required.
• Willing to take ownership for the outcomes of projects within scope of responsibility.
• Strong planning, coordination, execution, and analytical skills.
• A solid understanding of finance, purchasing and contracting, operations and maintenance, and engineering processes.
• Strong business improvement ethos.
• Proven ability to meet deadlines and changing priorities. 

MENTAL AND PHYSICAL EFFORT: 

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
• Physical: Activities are low intensity, less than 2 hrs/day

 Working Conditions: 

• Little exposure to disagreeable elements
• Minor risk of injury, harm or illness

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.