Account Lead, Accessibility Advisory Services (AAS)

Business Unit:           Accessibility Advisory Services (AAS)          

Reports to:                Director, Accessibility Advisory Services (AAS)
FTE:                            Full-time
Status:                        Ongoing
Salary Range:            $60,000.00 - $68,000.00
Location:                    Remote, based in Toronto preferred
Travel:                        This position requires travel up to approximately twice a month within Central/Eastern Canada

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.

RHF values diversity in the community and the workplace. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.

RHF is a dynamic and rewarding place to work. Our success begins with our people. If you’re interested in being a part of our innovative team we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

Accessibility Advisory Services support organizations who are striving for certification under Rick Hansen Foundation Accessibility Certification™ (RHFAC) to be recognized as leaders in creating inclusive spaces. This position is responsible for advising on the application RHFAC, best practices in Universal Design in the built environment, developing accessibility manuals, conducting facility accessibility assessments, and managing, executing and delivery of projects.

JOB SUMMARY

The Account Lead, AAS works closely with the Director, Accessibility Advisory Services on projects to support organizations and clients who want to provide meaningful accessibility and inclusion in the built environment for people of all abilities. 

WORKING RELATIONSHIPS

The Account Lead reports to the Director, Accessibility Advisory Services and works closely with the AAS and RHFAC team. This position also works with external clients and site managers.

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

• Strategy
• Organizational Culture

                  o  Contributes in regular sessions, develops goals, supports and implements action plans.

• Inclusion, Diversity, Equity and Accessibility
• Value
  

          1.     We Collaborate Authentically 

          2.     We Engage Respectfully 

          3.     We Keep Our Promises 

KEY ACCOUNTABILITIES

• Works closely with the Director, Accessibility Advisory Services to provide technical expertise to organizations who are focused on improving accessibility in the built environment to achieve certification under RHFAC;
• Attends client meetings with the Director to determine project scope and requirements;
• Advises organizations on achieving best practices in accessibility in Universal Design to achieve certification under the RHFAC program;
• Prepares and submits proposals and bidding for projects;
• Manages projects including preparing scope, scheduling, tracking, delivering, and reporting;
• Serves as lead point of contact for client accounts. Manages all communication and nurtures relationships;
• Reviews project plans for new construction and retrofit projects to ensure accessibility requirements are included early in the process;
• Assesses facilities via onsite visits, review of drawings and planning documents, and discussions with site managers to determine accessibility levels;
• Prepares recommendations and implementation plans for accessibility improvements;
• Conducts presentations;
• Writes extensive reports;
• Monitors status of expenditures, accounts receivable, billable hours, maintaining records and filing reports;
• Ensures all information is inputted into the CRM; and
• Performs other related duties in keeping with the purpose and accountabilities of the job.

QUALIFICATIONS

An equivalent combination of education, experience and skills/behaviours will be considered.

Education: Degree or diploma in architecture, architectural technology, engineering or equivalent.

Certification/Designations: RHFAC Professional Designation or has completed the RHFAC Training course preferred.

Experience/Knowledge

• Minimum 5 years of related experience working in accessibility in the built environment;
• Experience with Word, Excel PowerPoint, SharePoint, a CRM like Salesforce. Preferred experience with industry standard design and building modelling software such and as AutoCAD, Photoshop and InDesign;
• Experience with Bluebeam, Adobe Suite or InDesign is an asset;
• Fluency in French, oral and written, is an asset;
• Knowledge and application of Rick Hansen Foundation Accessibility Certification™ (RHFAC);
• Technical knowledge and expertise related to accessibility in the built environment including building codes and other relevant legislations;
• Practical knowledge of commonly applied Universal Design principles;
• Knowledge of accessible building codes/guidelines and ongoing current understanding of all relevant accessibility standards; and
• Knowledge or experience working with individuals with disabilities.

Skills/Behaviours

• Strong oral and written communication skills, with the ability to effectively communicate highly specialized and technical information to a variety of audiences;
• Ability to read and interpret high-detail construction documents and architectural drawings;
• Ability to apply RHFAC rating framework to projects;
• Ability to interpret data from (photos, measurements, site notes) and RHFAC scorecards to create reports highlighting areas of success and opportunity for pre-construction and existing buildings;
• Effective interpersonal, organizational, and problem-solving skills;
• Highly professional and client-centric;
• Ability to maintain confidentiality;
• Ability to work in a fast-paced collaborative environment;
• Ability to effectively manage and deliver on projects;
• Strong attention to detail and analytical mindset;
• Ability to perform site visits, as needed; and
• Ability to travel, as needed (up to approximately twice per month).

HOW TO APPLY

If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.

Interested and qualified candidates can apply quoting competition #2025-03 by May 2, 2025. While we thank all applications for their interest, only short-listed candidates will be contacted.

*Please note: The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual/web based interview, flexible scheduling, accessibility needs), so that arrangements can be made for the appropriate accommodations to be in place.